Reservations and Payment

All reservations are subject to availability and are confirmed once valid payment details are provided.

A valid credit or debit card must be supplied at the time of booking to secure the reservation.

Full payment is required at the time of booking for all reservations.

All bookings are non-refundable.

Check-In and Check-Out

Check-in time: from 3:00pm on the day of arrival.

Check-out time: by 11:00am on the day of departure.

Early check-in or late check-out may be available upon request and may incur additional charges.

Cancellation and No-Show Policy

Non-Refundable Terms: All bookings are strictly non-refundable. Once confirmed, payment will not be refunded in the event of cancellation, amendment, or no-show.

No-Show and Late Arrival: Guests who fail to arrive without prior notice (“no-show”) will be charged the full booking value. If you expect to arrive later than the stated check-in time, you must notify the Property in advance. If no contact is made, and you arrive more than 6 hours later than your expected arrival time, the room may be released and made available for rebooking, while the full charge will still apply.

Amendments and Exceptional Circumstances: If unforeseen circumstances beyond your control prevent you from fulfilling your booking, please contact us directly using the email provided in your booking confirmation. Any changes are at the sole discretion of management. We reserve the right to refuse amendments and apply the non-refundable policy in full.

Guest Conduct and Use of Premises

Guests are expected to conduct themselves in a respectful manner towards staff, other guests, and local residents.

Excessive noise, disturbance, or inappropriate behaviour may result in termination of the stay without refund.

Smoking is strictly prohibited inside all rooms and indoor areas. Designated smoking areas are available outside.

Pets are not permitted unless expressly agreed in advance.

Damage and Liability

Guests are responsible for any damage caused to the property, furnishings, or equipment during their stay. The cost of repair or replacement will be charged to the payment method on file.

The Company does not accept liability for loss or damage to guests’ belongings, including vehicles parked on or near the premises. Guests are advised to ensure appropriate travel insurance is in place.

Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or industrial action.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For all booking enquiries or communications, please contact us at the email address provided in your booking confirmation.