These Terms & Conditions (“the Terms”) apply to all reservations and stays at The Candover Public House with Rooms, operated and managed by Candover Op Co (“the Company”, “we”, “us”, “our”). By making a reservation, you (“the Guest”) agree to be bound by these Terms.

1. Reservations and Payment

Reservations are subject to availability and will be confirmed once valid payment details are provided.

A valid credit or debit card must be supplied at the time of booking to secure the reservation.

The Company reserves the right to pre-authorise cards prior to arrival.

2. Check-In and Check-Out

Check-in time: from 3:00pm on the day of arrival.

Check-out time: by 11:00am on the day of departure.

Early check-in or late check-out may be available upon request and may incur additional charges.

3. Cancellation Policy

3.1 Cancellations Within 7 Days of Scheduled Arrival

Cancellations made less than 7 days prior to the scheduled arrival date will be charged 100% of the total booking value.

3.2 Cancellations Within 14 Days of Scheduled Arrival

Cancellations made within 14 days (but more than 7 days) prior to the scheduled arrival date will incur a charge equivalent to 50% of the total stay, or the cost of one night’s stay, whichever is greater.

3.3 Cancellations More Than 14 Days Prior to Scheduled Arrival

Cancellations made more than 14 days prior to the scheduled arrival date will incur a charge equivalent to the cost of one night’s stay.

3.4 No-Show and Late Arrival Policy

Guests who fail to arrive without prior cancellation (“no-show”) will be charged 100% of the total booking value.

If you expect to arrive later than the stated check-in time, you must notify the Property in advance.

If no contact is made, and you arrive more than 6 hours later than your expected arrival time, the room may be released and made available for rebooking, while the full no-show charge will still apply.

3.5 General Conditions

All cancellation charges will be applied to the payment method provided at the time of booking.

Where refunds are due, these will be processed within 14 business days of cancellation confirmation.

The Company reserves the right to amend this cancellation policy from time to time. The version in force at the time of booking shall apply.

3.6 Amendments and Exceptional Circumstances

If you wish to amend the date of your stay, or if unforeseen circumstances beyond your control prevent you from fulfilling your booking, please contact us directly at the email address provided in your booking confirmation.

Any changes are at the sole discretion of management, and we reserve the right to refuse amendments and apply the cancellation policy in full. Failure to contact us in such circumstances will result in the above cancellation terms being applied without notice.

4. Guest Conduct and Use of Premises

Guests are expected to conduct themselves in a respectful manner towards staff, other guests, and local residents.

Excessive noise, disturbance, or inappropriate behaviour may result in termination of the stay without refund.

Smoking is strictly prohibited inside all rooms and indoor areas. Designated smoking areas are available outside.

Pets are not permitted unless expressly agreed in advance.

5. Damage and Liability

Guests are responsible for any damage caused to the property, furnishings, or equipment during their stay. The cost of repair or replacement will be charged to the payment method on file.

The Company does not accept liability for loss or damage to guests’ belongings, including vehicles parked on or near the premises. Guests are advised to ensure appropriate travel insurance is in place.

6. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or industrial action.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For all booking amendments, cancellations, or enquiries, please contact us at the email address provided in your booking confirmation.